STUFF YOU NEED TO KNOW
All of our furniture is bench made in our 50,000 sq. foot factory located in Los Angeles, CA. For now, we require all clients to make appointments before visiting our showroom. Visit JOIN OUR COMMUNITY or BOOK YOUR APPOINTMENT for more information on what we need from you to plan your visit. Please see CONNECT WITH OUR TEAM for details on who to send your inquiry to! FSC®-Certified Solid Oak FSC® -Certified Walnut Solid Teak Kiln Fired Alder Frames Belgian Linens Performance Fabrics Super Linen Leathers Take your pick of our fills: Feather down, Standard, and Trillium Oil based finishes Absolutely! We can customize any of our products. We work with specs, CADs, etc. to build your designs from the ground up. To request a custom quote, please CLICK HERE. Must be a registered Community Member to submit a custom quote. Not registered? CLICK HERE to start the process. We recommend professional cleaning for slipcovers. For small covers: wash at home on a cold, gentle cycle with delicate detergents. Use cold water with similar colors, lay flat to dry. Do not use harsh or abrasive chemicals as this may damage the fabric. Slipcover and cushion covers may develop wrinkles due to use. To achieve a more tailored look, steaming is suggested. For upholstery, we advise professional cleaning. Community beds can be made to accommodate box springs, platforms, or adjustable mattresses. When placing your order, please specify if you need the bed to accommodate an adjustable mattress. Some styles work better with a platform while we suggest a box spring for others. Platform and slat heights are customizable depending on your needs. Please see product description for more info. Yep! After a deposit has been placed, we offer the option to have CAD drawings created for your project. Connect with our team for additional details on these services. Alterations to orders in production are subject to a 25-50% surcharge depending on change order scope. Change orders are at the discretion of Community Manufacturing. We keep it simple – checks, ACH and Credit Cards all work for us, just tack on an extra 3% for credit cards. For checks, please mail to our office located at: Our lead times are 8-10 weeks for standard items and 10-12 weeks for custom orders. Please note, for PAID orders using COM/COL: the lead time begins from the date we receive your COM/COL. Please note that lead times are subject to change due to material availability and other factors that are out of our control. Should the lead time be extended, our team will reach out to you to let you know. Lead times will be extended on orders that require drawings or additional in depth customizations. We cannot place partial or unpaid orders into production. Order status updates are available 4-5 weeks from start of production. We offer samples for purchase directly through our website. The first 6 fabric samples are on us! Visit our Cutting Department to order your samples. All overages are donated and are not stored. Yes! All of our pieces are available in our fabric or yours! We do not need you to send a sample of your COM for confirmation that it can be used but we will let you know if it needs to be backed. COM requirements are based on non-patterned fabrics. Let us know if your COM has a pattern or print, we will need more yardage. We estimate 30% additional COM yardage for matching. We cannot place orders into production without receipt of COM/COL. *Lead time will commence upon receipt of all backed COM and is subject to change based on selected items, order details, and quantity. All COM for paid orders must be received at our workroom to commence lead time. Please send your COM to: Community Manufacturing 25% of the order subtotal will be added to your order for rush fees. We estimate rush orders will be complete within 4-5 weeks from when payment is received. Please note that we cannot rush orders with materials that are backordered. Shipping costs are not included in your final order total. We will connect you with our shipping manager and preferred logistic vendors within two weeks of the item finishing up. We work with interior designs, architects and other design professionals (for now). Make sure you have sent us your credentials to become a Community Member. Community Mfg. does not have an in-house shipping delivery service. All shipments and deliveries are carried out via third party delivery companies. At any time, you have the option to pick up your shipment at our Los Angeles factory, let us know if that is something you are interested in. For will call, our team needs at least 48 hours notice, prior to pick up. At any time, you have the option to pick up your shipment at our Los Angeles factory, let us know if that is something you are interested in. For will call, our team needs at least 48 hours notice, prior to pick up. For scheduled will call pick ups, our warehouse is open M-Thur 8am-4pm PST and Fridays from 8am-2pm PST: Please note that all pick ups must be scheduled with our logistics team 48 hours prior to arrival. Our team breaks from 10am-10:30am for lunch and again from 1pm-1:30pm PST. Our team is unable to complete pickups during these break periods. Yes. Please reach out to shipping@communitymfg.com to discuss details with our logistics manager. Please include your order number(s) when sending your request. Most of the 3rd party carriers we work with offer White Glove servies, which includes assembly. Our fulfillment team can request this detail in the shipping estimate. We cannot guarantee that the 3rd party carriers are able to offer these services until we contact them for shipping estimates. Whether shipping to a receiver or to a home, it is important to inspect deliveries immediately. Before the driver leaves, you must unwrap and inspect each piece. If the shipment arrives with damages or missing pieces please note anything missing, any damage to packaging, take photos, and note ALL issues on the driver's Proof of Delivery/ Freight Bill. You have up to 48 hours to report any claims from the time of the delivery. The information will help move along the claims process. We believe in what we make and don’t expect any problems but just in case, here is the deal: If you receive a community MFG piece that is damaged upon arrival, let us know. Through our quality control process, we inspect each item and take photos of all products (packed and unpacked) before they leave our factory; let’s figure out what happened. We stand behind all of the products we make. If you have a piece that is broken or damaged, reach out to us, we want to know. If it is within a “reasonable” amount of time, and we can fix it, we will. We reserve the right to refuse repair or replacement on a case by case basis. Warranty Terms: Photographs are required for submitting warranty claims. Upholstered Furniture: Fabric: Our fabric sources do not offer warranty on durability or colorfastness. While we make every effort to choose fabrics that are durable and colorfast, we are unable to honor adjustments, claims, or credits based on durability or colorfastness. Fabric coverings, other than Customer's Own Material (COM), are warranted for 1 year against manufacturing defects, seam slippage, pilling (unless pilling is a natural characteristic), or shrinkage (unless improper cleaning techniques are used). We do our best to align and match fabric patterns; however, in most cases tufting will not allow exact alignment and matching of fabric patterns. We do not offer warranty on COM. Every piece is hand made to order. If you need to make an alteration or wish to cancel your order, we can do so during a small window of time. We encourage you to reach out to our team as soon as possible with any alterations or cancellations at info@communitymfg.com. There is a 25-50% surcharge for any alterations to the order after the order has been placed. We cannot guarantee approval of cancellations or alterations once the order has been put into production. ASAP Items are FINAL SALE and are not available for returns or exchanges. Shipping costs are not included in your final order total. We will connect you with our shipping manager and preferred logistic vendors within two weeks of the item finishing up. The carrier will work with you directly to finalize payment details for delivery charges. Thank you for choosing Community Manufacturing solid wood furniture. Whether you have ordered a piece made of solid oak or walnut, we're confident it will be enjoyed for generations to come. Keep in mind that when not cared for properly, wood pieces will be prone to show discoloration, natural imperfections, and sometimes cracking. Maintenance & Care: We suggest using non-abrasive, non chemical-based cleaning solutions. With a damp, soft cloth, test the cleaning solution in a small, non-visible area before cleaning larger parts of the piece. Wipe in the direction of the wood grain. All case goods are hand finished using oil-based RUBIO Monocoat finishes. Rubio Monocoat is the reference when it comes to high quality and environmentally friendly wood protection. For additional information on Rubio, please CLICK HERE. All stone-washed and solid, Belgian linens are pre-shrunk and machine-washable. Keep in mind, we recommend professional laundering on all upholstery and large slipcovers. For small covers: wash at home on a cold, gentle cycle with delicate non-abrasive, detergents and avoid drying completely (over drying can wrinkle your linen). For upholstery, we advise professional cleaning. For FAQ’s on Crypton Fabrics, please CLICK HERE. To clean, dust periodically. Dust is a drying agent for leather. If possible, place leather furniture out of direct sunlight. Sunlight can fade any natural product. No harsh cleaners or solvents should ever be used on leather. Leather will take on unique character over time, and begin to slowly patina and take on the life of the owner. Think about your favorite pair of denim jeans. Professional cleaning recommended. Lightly dust or vacuum for areas that may accumulate dust. OUR FURNITURE
ORDERING
777 E. Rosecrans Avenue
Los Angeles, CA 90059
1125 North Stanford
Los Angeles, CA 90059
*All shipments must include Community MFG Invoice #, client name and sidemark
Please note… Community Mfg. does not have an in-house shipping delivery service. All shipments and deliveries are carried out via third party delivery companies. At any time, you have the option to pick up your shipment at our Los Angeles factory, let us know if that is something you are interested in. For will call, our team needs at least 48 hours notice, prior to pick up. If you need more assistance, connect with our team
SHIPPING, DELIVERY, & RETURNS
1125 N. Stanford Ave
Los Angeles, CA 90059
For more information, connect with our team.
For orders shipping via American West: To begin the claims process, email alice.goines@awest.com, CC natalie@communitymfg.com and add the Pro # in the SUBJECT LINE. Attach the Proof of Delivery, photos, and describe issues. We're here to help with this process, so please don't hesitate to contact us if you have any questions.
HERE IS THE FINE FINE PRINT…
Community MFG warranty is a limited warranty in that it covers the original purchaser only. If your furniture is still under warranty, Community MFG will repair or replace any piece of furniture that is defective in material or workmanship. The decision to repair or replace the product will be made at the discretion of Community Manufacturing. Community Manufacturing offers a five year warranty against defects in materials and workmanship on frames subject to normal use under normal conditions, excluding damages caused by natural elements, wear and tear, washing or abuse. Any product modification by consumer or other parties, not specifically authorized by Community Manufacturing will void this warranty. You will not be charged for any repair services, replacement furniture or delivery costs related to warranty issues that arise during the first year of ownership. After the first year of ownership, you will be responsible for the delivery cost to the factory and the return delivery cost. If you notice a manufacturing defect, please notify us immediately.
Case Good Furniture:
Wood products are warranted to be free of defects in materials and workmanship for a period of 1 year from the date of delivery. Wood is a natural material and such, it breaths and responds to changes in humidity and temperature. Additionally, wood will vary in shade, texture and markings; these variations are a. normal feature of an organic product.
Frames and Springs, when subjected to normal use under normal conditions are warranted for as long as the upholstered product is covered in its original covering. Swivels are warranted for 3 years from the date of delivery.
Synthetic & Feather Down cushions are warranted against loss of resiliency for the life of the product to the original purchases with proof of ownership. Loss of resiliency does not include any slight softening of a cushion or flattening to the casing.
Coverings: the warranty on slipcovers or upholstery does not cover fading or stains from spills. To avoid damage and void of warranty, we caution consumer against improper cleaning, abuse, neglect, treating coverings with chemical products and exposure to sunlight, bright light or extreme heat. Community Manufacturing voids cushion and covering warranty if any 3rd party cleaning agent, leather protection or outside agency is used.
Please note… Community Mfg. does not have an in-house shipping delivery service. All shipments and deliveries are carried out via third party delivery companies. At any time, you have the option to pick up your shipment at our Los Angeles factory, let us know if that is something you are interested in. For will call, our team needs at least 48 hours notice, prior to pick up.
CARE INSTRUCTIONS
We suggest use of coasters & placemats to prevent stains. Make sure spills are immediately cleaned to avoid permanent staining.
Avoid exposing your hard wood pieces to extreme changes in temperature. The ideal consistent temperature is approx. 70 degrees F.
Prevent prolonged periods of direct sunlight to avoid fading or discoloration over time.
SPOT CLEANING: treat the spot as quickly as possible. Soak up the liquid with a paper towel or soft cloth. Rewet the spot and repeat. If needed, dap a small amount of mild detergent onto a wet cloth and continue to press into the spot. Never use bleach, spot pens, or harsh cleaners. Avoid rubbing your fabrics.